Empowering Businesses with Dependable Virtual Assistants

We connect insurance agencies with top-tier virtual assistants who understand your business. Built on real agency experience, WAGS delivers the support your team needs to thrive.

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About WAGS

What sets us apart

Built on real agency tenure

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Walker Insurance Legacy

Walker Insurance has managed over $100M in premiums across 17 years. Led by Pam Walker with 25+ years in agency operations. Based in Florida.

Deep expertise in Homeowners, Auto, Flood, and Commercial
Appointed with Progressive, AAA, Travelers
Partnerships with Safeco | Liberty Mutual
Working with Allstate and Allied | Nationwide
"Walker Insurance brings over three decades of insurance experience in managing one of Florida's largest independent agencies."

Why WAGS exists

We needed reliable virtual assistants for our own agency. Walker Insurance was an early mover to remote work and VA leverage, becoming one of Florida's most profitable agencies.

For years we shared our blueprint with peers. The results for our agency and for those who adopted the model led us to launch WAGS, so any agency can deploy the same system at scale.

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Built for Florida's reality

We have lived the state's pressures first-hand:

  • Lower commission levels
  • Extreme price increases driving more rewrites
  • Heavy retention workload to keep clients
  • Difficulty sourcing motivated staff
  • Rising costs: wages, rent, benefits, PTO, HR, workers' comp

What you remove with WAGS

  • Payroll taxes, equipment spend, and HR overhead
  • Hiring churn and vacancy lag
  • Fixed office costs

What you gain

  • Seasoned insurance VAs aligned to your book
  • Stable throughput on service, renewals, and rewrites
  • A flat-fee model that protects margin

About Us

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Our Story

WAGS was founded with one clear goal — to make business support simple, personal, and dependable. We saw how companies struggled to find consistent, skilled virtual assistants and set out to change that.

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Our Mission

To empower businesses with dependable, professional virtual assistants while creating meaningful opportunities for talented individuals worldwide. At WAGS, success is built on trust, teamwork, and shared goals.

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Our Approach

By focusing on long-term partnerships instead of quick placements, WAGS connects clients with dedicated professionals who become an integral part of their daily operations.

Our Core Values

Integrity

We honor our commitments to clients and VAs.

Excellence

We hold ourselves to the highest professional standards.

Collaboration

We believe strong relationships drive great results.

Reliability

We deliver consistent, dependable support every day.

Growth

We create opportunities for clients and virtual assistants alike to succeed.

Trust

Built on genuine teamwork and communication.

Meet Our Leadership

Logan Walker

Logan Walker

Chief Operating Officer (COO)

Logan oversees the day-to-day operations of WAGS, ensuring every department works together in alignment. He manages internal performance, supports team growth, and maintains a high standard of service across all areas of the business. Logan conducts both client VA interviews, helping clients select the right assistant while overseeing contracting, onboarding, and ongoing coordination. As the operational core of WAGS, he keeps systems efficient, and the client experience seamless from start to finish.

Zack Walker

Zack Walker

Chief Marketing Officer (CMO)

Zack drives the business development and marketing efforts that power WAGS's continued growth. He leads the marketing team, manages brand direction, and oversees all discovery calls with new prospects. By understanding each client's needs, Zack works closely with the recruiting team and operations to match them with top-tier virtual assistants. His strategic focus on lead conversion and brand visibility keeps WAGS expanding while staying true to its mission of delivering reliable, personalized support.

Meet Our Team

The dedicated professionals who make WAGS work every day

Hilda Hernandez

Hilda Hernandez

Head Recruiter

Hilda leads WAGS's recruitment operations with insight and precision. She oversees every stage of the hiring process, ensuring candidates meet our high standards and align with client needs. Her leadership keeps the recruiting team organized, motivated, and focused on excellence. Hilda's commitment to quality and consistency ensures WAGS continues to connect clients with truly exceptional virtual assistants.

Rose Moreno

Rose Moreno

Executive & Client Support

Rose provides essential support to both our leadership and client base, ensuring smooth communication and efficient operations. She coordinates schedules, manages client inquiries, and helps maintain the high service standards WAGS is known for. Rose's reliability and attention to detail make her an integral part of the client experience, ensuring every interaction reflects the professionalism of our virtual assistant team.

Jeline Galleon

Jeline Galleon

Recruiting Team Support

Jeline plays a vital role in keeping the recruiting process running smoothly. She carefully vets candidate profiles, maintains an organized CRM, and works closely with the recruiting team to advance top-tier virtual assistant candidates through the pipeline. Her focus on prioritizing great talent ensures WAGS continues to deliver only the most qualified professionals. Jeline's precision and coordination make her indispensable to the team's success.

Our Commitment

At WAGS, we measure success by the success of those we serve. Every client, every VA, and every partnership matters. We believe in communication, accountability, and consistent follow-through — values that define who we are and how we work.

Communication
Accountability
Follow-through

Ready to Get Started?

Find out how a dedicated virtual assistant can help your business operate with more focus and less stress.

Schedule a Discovery Call